IPISverige

Service:

Service:

Service:

Design System,Web Design

Design System,Web Design

Design System,Web Design

Client:

Client:

Client:

IPISverige

IPISverige

IPISverige

Field:

Field:

Field:

Service

Service

Service

Year:

Year:

Year:

2024

Client:

Client:

Client:

View

View

View

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photo by cotton.studio

Helping IPIS simplify internal & customer workflows.

Helping IPIS simplify internal & customer workflows.
context

IPIS Sverige is a home services company that’s all about 24/7 support, whether you need help with installation, plumbing, electrical fixes, or more. They’re dedicated to making sure every job is done right, for both homeowners and businesses.

This project was all about finding ways to make life easier—for both the customers booking handymen and the team managing all the chaos behind the scenes. It wasn’t just about designing a nice interface; it was about solving real headaches and creating a system that works right for the long haul.

Team:

Team:

Team:

Ritty Thomas (Product Designer) David Lundström (Developer) Johannes (CTO) Bharat Rajan (Salesforce)

Ritty Thomas (Product Designer) David Lundström (Developer) Johannes (CTO) Bharat Rajan (Salesforce)

Ritty Thomas (Product Designer) David Lundström (Developer) Johannes (CTO) Bharat Rajan (Salesforce)

Both customer-facing and internal tools were outdated, overly manual, and prone to errors.

Both customer-facing and internal tools were outdated, overly manual, and prone to errors.

Both customer-facing and internal tools were outdated, overly manual, and prone to errors.
CHALLENGE

Digitalization at IPIS was meant to simplify things, but it quite didn’t. Despite an online system, they were swamped with calls about bookings, payments, handyman details, and order verifications, making it more hassle for everyone.

Digitalization at IPIS was meant to simplify things, but it quite didn’t. Despite an online system, they were swamped with calls about bookings, payments, handyman details, and order verifications, making it more hassle for everyone.

Digitalization at IPIS was meant to simplify things, but it quite didn’t. Despite an online system, they were swamped with calls about bookings, payments, handyman details, and order verifications, making it more hassle for everyone.

Life after the launch. More doing, less fussing.

Life after the launch. More doing, less fussing.

Life after the launch. More doing, less fussing.
impact

Working closely together and getting to know what users needed, we helped create a seamless, brand-led, and user-friendly experience for both customers and handymen. Now, IPISverige has an intuitive platform that truly reflects its dedication to quality and efficiency. Every design in this case study has been developed and is actively used by the team, proving its value in real-world scenarios.

Working closely together and getting to know what users needed, we helped create a seamless, brand-led, and user-friendly experience for both customers and handymen. Now, IPISverige has an intuitive platform that truly reflects its dedication to quality and efficiency. Every design in this case study has been developed and is actively used by the team, proving its value in real-world scenarios.

Working closely together and getting to know what users needed, we helped create a seamless, brand-led, and user-friendly experience for both customers and handymen. Now, IPISverige has an intuitive platform that truly reflects its dedication to quality and efficiency. Every design in this case study has been developed and is actively used by the team, proving its value in real-world scenarios.

And the journey doesn’t stop here. We continue to provide routine maintenance and ongoing support, ensuring everything stays as smooth as it was on launch day.

For me, I’m currently redesigning the internal app used by handymen while they’re out completing their work orders, ensuring it’s just as intuitive and effective as the platform we’ve already built.

And the journey doesn’t stop here. We continue to provide routine maintenance and ongoing support, ensuring everything stays as smooth as it was on launch day.

For me, I’m currently redesigning the internal app used by handymen while they’re out completing their work orders, ensuring it’s just as intuitive and effective as the platform we’ve already built.

And the journey doesn’t stop here. We continue to provide routine maintenance and ongoing support, ensuring everything stays as smooth as it was on launch day.

For me, I’m currently redesigning the internal app used by handymen while they’re out completing their work orders, ensuring it’s just as intuitive and effective as the platform we’ve already built.

features

Handling end-to-end work orders all over Sweden isn't easy, especially when payments are confusing, equipment charges come out of nowhere, and commuting between jobs take forever. So, we didn’t just go digital—we fixed what was broken.

We brought in an intuitive user journey and built digital projects that connect handymen, customers, and the IPIS team, taking the manual burden off their shoulders.

Now, everything’s in sync, and everyone knows exactly what to expect, just making everyone's life a little easier.

Handling end-to-end work orders all over Sweden isn't easy, especially when payments are confusing, equipment charges come out of nowhere, and commuting between jobs take forever. So, we didn’t just go digital—we fixed what was broken.

We brought in an intuitive user journey and built digital projects that connect handymen, customers, and the IPIS team, taking the manual burden off their shoulders.

Now, everything’s in sync, and everyone knows exactly what to expect, just making everyone's life a little easier.

Handling end-to-end work orders all over Sweden isn't easy, especially when payments are confusing, equipment charges come out of nowhere, and commuting between jobs take forever. So, we didn’t just go digital—we fixed what was broken.

We brought in an intuitive user journey and built digital projects that connect handymen, customers, and the IPIS team, taking the manual burden off their shoulders.

Now, everything’s in sync, and everyone knows exactly what to expect, just making everyone's life a little easier.

Martin Kenving

CEO, IPIS

"We have collaborated with Tobello for two years and are very satisfied with their work. They have demonstrated high competence in development and adapted well to our needs. Tobello has delivered stable, high-quality solutions and has shown an impressive ability to handle both small and large projects with precision and flexibility.

Their communication is quick and clear, which has contributed to a smooth collaboration process. We look forward to continued cooperation and warmly recommend them for their professionalism and reliability."

KIND WORDS

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